Notes from operators who mapped receiving queues, dispatch lanes, and seasonal staging with us.
They spent two full mornings on our Charoen Krung floor before drawing anything. The first draft still missed how returns re-enter near dock three, and they corrected that after our leads pushed back — which is exactly what we needed.
The dispatch lane sheets cut the arguing between loaders about which bay feeds the upcountry trucks. We still tweak tape lines ourselves, but at least everyone starts from the same drawing.
Our seasonal report for Songkran stock-up was denser than I expected, and a few charts needed a second explanation for the night crew. Once they saw the overflow bay marked in red, the temporary staging finally stuck.
The half-day review forced our receiving and pick teams into the same room. Awkward at first, useful by the end — we agreed on one inbound path we had been fighting about for months.
Three dock doors fed one staging bay. Mapping revealed returns re-entering beside live inbound, which the owner had never seen drawn in one place.
Outcome: Separate return lane marked; morning queue time shortened enough that the noon pick wave started on schedule.
Engagement: Warehouse Movement Mapping
Songkran volume pushed overflow into the dispatch spine. The seasonal report named two temporary bays and a cut-off time for promotional SKUs.
Outcome: Night crew used the red overflow marks without calling the day supervisor for every pallet.
Engagement: Seasonal Movement Report